Beijing, Nov. 20 (China economic network) according to a recent report from Zhejiang Radio and Television General Station, Mr. Ding of Xiaoshan in Hangzhou recently bought an apple 12 mobile phone. He said that he found some problems before the mobile phone was covered with heat. < / P > < p > “the activation is on October 26, and it will be 15 days from November 9, including 15 days, which can be replaced. 400 customer service gave me an address to change the plane at the authorized store in Binjiang,” Mr. Ding told reporters. < p > < p > Apple’s authorized service provider is located on the fifth floor of Xingguang department store, No.9 Tai’an Road, Binjiang District, Hangzhou. Mr. Ding said that at that time, a Mr. Ge received him and issued a service report, which said that he would apply for returning to the factory to replace his mobile phone within 15 days. The specific inspection and maintenance of the factory shall prevail. The time of delivery for repair is November 9, 2020. < / P > < p > “almost two hours after I went back, the internship store manager called me and told me that it meant that the software of my mobile phone had been upgraded and I could not change my phone. It was originally a replacement process, but how could it become an upgraded software?” Mr. Ding could not accept this. < / P > < p > he said that on the same day, Xiao Ge, an employee of the store, had seen the situation of the cell phone stuck. “He was also very surprised. He said that the chip of A14 could be changed in this way. In this regard, Xiao Ge also said, “I said that I could change it. I applied for it for you. I didn’t promise that I could change it. I could apply for a replacement”; but Mr. Ding said, “I applied for a replacement, but you didn’t return it to me. As a result, I have been more than 15 days.”. Mr. Ding said that after checking Apple’s return and exchange policy, he applied for a replacement 15 days after activation. As a result, he was so operated by the other party that he could not change his plane now. < / P > < p > the gold store manager of jiakairui replied that there are certain standards for applying for replacement, such as hardware problems. Mr. Ding’s mobile phone is basically a software problem, which does not meet the conditions for replacement. We have made a patch for him. After upgrading the software, the problem has been solved. “This is the same as repairing the screen. I can’t remove every screw, so I have to call the customer.”. < / P > < p > the reporter asked whether he could move his mobile phone first without informing Mr. Ding in advance? Gold store manager said, first detection, even if he is a replacement machine also need testing, this is our job responsibility. < / P > < p > the reporter called Apple’s official customer service. The customer service said that if the apple mobile phone was purchased from a third-party channel, the return and replacement should contact the purchase platform. Mr. Dante believes that since the authorized service provider has issued a service report on the application for replacement, the other party can accept the return and exchange; in addition, the other party should not open the mobile phone without his knowledge. < / P > < p > “I accept the test, but I don’t accept upgrading the system,” Mr. Ding said. Either change the plane or restore the system to the state I just started. But Mr. Ding’s appeal could not be met, he said. Continue Readinggather and watch! Huawei P40 Pro evaluation: excellent mobile phone photography elegant design, do you like it?