Teaching the elderly to use mobile phones to make life more convenient

How to help the elderly integrate into the smart society and facilitate their daily life? All over the world have made explorations: offering mobile phone training courses to help the elderly learn to use the health code in order to get in and out of public places; retaining manual ticket windows such as bus and high-speed rail and taxi telephone booking services to enable the elderly to travel smoothly; enriching handling channels and promoting offline “one window handling” to make the elderly work more convenient and smooth.


Teaching methods of training courses

Learn to use health code

“Open wechat first, click ‘discovery’, and there is a small program at the bottom…” At the social work service station in Dadong street, Yuexiu District, Guangzhou, a mobile phone training course on “how to use the health code” is in progress. Social worker Xie Mengyi is giving guidance to the students, while the students are all old people. “In order to let them start as soon as possible, we will let the old people operate by themselves as much as possible.”

In the prevention and control of epidemic situation, the health code as “travel certificate” is widely used, which makes the elderly realize the importance of strengthening the learning of smart phones.

Tang Xiaohong, 65, used to have some headaches when using smart phones. Later, he heard that the community had set up a mobile phone training class for the elderly, and soon came to learn. Now when Tang Xiaohong and her sisters travel, all kinds of health codes are hard for her. She can also guide her peers how to use them. “Although you can ask the staff to help, it’s always more convenient for you to use it.” Tang Xiaohong said that in the community training class, she can accept more systematic learning and get started faster.

“There are people coming to school from their 50s to their 90s. Usually, there is a wechat group called friends. If the old people don’t know anything, they can ask questions in the group at any time.” In order to make the elderly use the health code, social workers think of many ways.

Xie Mengyi remembers that there was an old lady Wen who lived alone in her 80s. She didn’t know what “suikang code” was, and she didn’t know how to do it, which hindered her travel, so she asked social workers for help. Social workers explained to her that “suikang code” is a kind of health code, which can understand everyone’s health. But because Aunt Wen uses a mobile phone for the elderly and has no wechat, social workers help her apply for “suikang code” according to her personal information, and then print the “suikang code” in color, cut it and put it into the ID card folder, so that Aunt Wen can take it to all kinds of public places.

“Yuexiu District is an old city with a large number of elderly people. Therefore, how to make life more convenient for the elderly during the epidemic period is an important part of our work Li Jin, chief of social organization and social work section of Yuexiu District Civil Affairs Bureau, said that at the entrance of public places, staff will also be required to guide the elderly to show their health code when necessary, or help them register their personal information, so as to provide convenience for the elderly to travel.

Manual ticketing remains

Don’t worry about traveling by car

With the popularization of intelligent technology, the degree of travel convenience of public transportation is improved. At the same time, some elderly people will not use mobile phones to buy tickets. What should I do?

At Haikou bus terminal, East high-speed railway station and West bus station, the reporter found that for the elderly who can’t use mobile phones to buy tickets, manual ticket windows and manual check-in channels are still reserved to ensure the smooth travel of the elderly. At the bus and high-speed railway stations, there are service desks near the ticket purchasing points, and there are staff patrolling at each station; manual ticket checking channels are set at the ticket checking points at the entrance.

Shi Yingchun, nearly 60 years old, came to Hainan from Hunan for the winter. “I’ve been in Haikou for two months. I want to meet my old friends in Lingao County. When I arrived at the east station of Haikou high speed railway, I came to the ticket vending machine, but I didn’t know how to choose the train number.” Shi Yingchun said, “I will use electronic payment, but I won’t go through the process of buying tickets online. Every time I buy a ticket, I have to ask the staff nearby to help. I hope I can gradually get familiar with the process after buying more times! “

The reporter saw in the manual ticket window that there are two windows running normally, basically the elderly are buying tickets. Now, after buying tickets, passengers can just brush their ID cards to get in the station. “In order to meet the travel needs of the elderly and other passengers who will not operate the self-service ticketing system, the manual ticketing window of the station is always in normal operation.” Huang Zhuangfeng, deputy director of Haikou transportation and port and shipping administration office, said.

In Haikou, it is very convenient to take bus. Ms. Lei, 72 years old, and her wife come to live in Haikou every winter. “By bus, you can either swipe a card or put in a coin. The bus in Haikou only needs one yuan for the whole journey. It’s very convenient for us to prepare one yuan notes or take a coin! “

What if the elderly want to take a taxi? The reporter learned that at present, Haikou public transport group still puts in 200 cruising taxis to provide services, and citizens in need can ask for a taxi nearby by dialing the phone. At the same time, many online car Hailing platforms are gradually considering the travel needs of the elderly.

“Elderly users can open the” care mode “in the mobile client and send orders with one click. The “care mode” supports large font display, which simplifies the billing process. For elderly users without online payment accounts, relatives and friends can open the “relatives and friends payment” function for them, and elderly people can choose “relatives and friends payment” when calling for a car. In addition, relatives can also enter the elderly’s mobile phone number when placing an order through the “car Hailing” function to confirm their boarding place, so as to deliver them to their destination. ” Haikou didi travel related person in charge.

Offline channels are also convenient

It’s not difficult to do daily work

“Oh, my house is out of power, and the electric heating is out. Maybe there is no electricity charge in the meter. Now my wife and I are at home, and we have no place to buy electricity in the evening. What can we do? ” At 10 pm on December 10, 2020, Wang Shilin, a villager in xielou village, Lucheng Town, Tongzhou District, Beijing, anxiously called Zhang Kehua, the “power housekeeper”.

In 2017, Tongzhou District of Beijing took the lead in completing the “coal to electricity” project, realizing “coal free”. After the transformation, Wang Shilin’s family bid farewell to the small coal stove and began to use air source heat pump for heating. Wang Shilin, 65, is still used to buying electricity in the business hall on weekdays. The old couple have never had the experience of purchasing electricity online. It’s cold early this winter, and the use of electric heating is more than before. Before the old man has time to go to the power supply business hall, there is not much electricity left at home. Fortunately, the old man had previously saved the contact number of Zhang Kehua, the “power housekeeper” who had been on-site service, in his mobile phone.

Zhang Kehua patiently instructed the old man to apply for emergency power transmission to 95598. The 30 yuan emergency electricity fee immediately issued by the system was enough for the old couple to disperse the cold of that night.

“If you are really not used to online payment, you can go to the business hall or some bank ATMs. Business hall and village post station also sell electricity charge card, we can prepare one at home. We also found that the Tonglu Xiangda supermarket in your village is the payment network, which is only 200 meters away from your home. No more. We’ll provide on-site service, help you pay the electricity bill and check the line, no problem! ” Zhang Kehua said.

“We are old and can’t pay by mobile phone. Now we know that the supermarket in the village can buy electricity and we don’t have to go out of the village to pay the electricity bill. It’s so convenient!” Wang Shilin said happily.

Qiu Mingquan, director of marketing department of State Grid Beijing Electric Power Corporation, said that Beijing has more than 1 million 300 thousand households who have changed electricity from coal to electricity. They can not only buy online through the “palm State Grid” mobile phone client, WeChat, Alipay, etc., but also through the business channel under the sales department. You can also call the 24-hour power service hotline 95598 at any time to apply for emergency power transmission service.

It is understood that in Beijing, water, electricity, gas, heat and other public services are reserved offline processing channels, and extended to the grassroots, supporting cash and bank card payment, providing convenient services for the elderly. Not only that, in the field of government services, while promoting the “one Internet access” of online business, Beijing also vigorously promotes the “one window” of offline business to provide a full range of high-quality services for the masses.

“The so-called” one window handling “means that the masses do not have to queue up at a special window to handle all the affairs of all departments at one window.” Jiang Bo, deputy director of Haidian District Administration of government services, said that while enriching the handling channels, we also pay attention to special groups to improve efficiency. Haidian District Government Affairs Service Center has opened a green channel, providing wheelchair, sign language translation and other barrier free services for free, and providing policy interpretation, online and offline reporting and other business services. For the masses who are inconvenient to go to the hall to handle affairs, we can realize the “zero meeting” handling of the businesses such as collecting materials, accepting and handling documents, and delivering result documents by telephone, free two-way mail and other convenient services.

People’s daily (edition 13, January 28, 2021)

(editor in chief: Zhao Zhuqing, LV Qian)