The world’s first “bright kitchen” mobile phone 4S shop has arrived, Huawei wants to rewrite the industry standard

Exaggerating the failure of mobile phones, asking exorbitant prices, some repair shops repair mobile phones in the dark to replace accessories has been repeatedly exposed. After leading the Chinese enterprise corps to the No.1 mobile phone industry group, Huawei disclosed on November 20 that it launched the world’s first “face-to-face” service and maintenance mode customer service center in Beijing to rewrite the current status of the service industry and redefine the new standard of industry service. < / P > < p > the screen is broken, the battery is not durable, and even fails to turn on the machine. However, it is impossible for thousands of mobile phones to throw away and replace them. At this time, most of the public choose to repair them first. < p > < p > according to a statistics released by the mobile phone after-sales service committee of China Communications Industry Association, at least 10% of mobile phones will have different sizes of faults or other problems one year after purchase. < / P > < p > it has been disclosed by industry insiders that the replacement of mobile phone screen usually takes dozens of minutes, and the motherboard can be repaired in more than two hours. However, in real life, when the public really repair their mobile phones, they are almost all required to leave their mobile phones, which can only be picked up the next day or even a few days later. It is also common for the public to replace or not to repair their mobile phones or even to make major repairs to minor diseases. < / P > < p > this time, Huawei’s first new model customer service center in the world was officially established in Beijing Yingke center in Sanlitun business district, and the whole process “face-to-face” peace of mind maintenance service was launched for the first time in the industry. From professional engineers to intelligent robot assistants, smart devices can be “cured” again here, and avoid any maintenance for consumers. < / P > < p > in the first floor space of nearly 800 square meters, there are a series of product experience units and immersive full scene experience of intelligent Internet of things, including 5g games, video entertainment, mobile photography, VR viewing, cloud service screen, smart home and other intelligent IOT full scene immersive experiences, which can also make people feel the wonderful brought by advanced technology. < / P > < p > for the public, the intelligent robot shuttling between the maintenance service area and the translucent spare parts room will complete the search, collection, registration and management of spare parts that had to be done manually in the past. Maintenance engineers only need to move their fingers, the intelligent robot can quickly send the spare parts needed for maintenance to the seats, so that the delivery of spare parts is faster and the management is more transparent. < / P > < p > and the first “face-to-face” service agent in the industry integrates acceptance and maintenance, which is different from the previous mode of one person accepting and another person repairing. Consumers can directly communicate with engineers to avoid the omission of information transmission and make the maintenance process more efficient. At the same time, engineers repair directly in front of consumers, and the completely transparent maintenance process also reduces consumers’ doubts. < / P > < p > now these new moves have brought tangible results. “Previously, during the trial operation period, the average waiting time of consumers was saved by more than 6 minutes, and the average time of maintenance and consultation was reduced by 40%.” Huawei service director told Beijing daily client reporter. According to the introduction, Huawei has started to build service centers on a large scale since 2015, and has built more than 2000 service centers nationwide. Skip to content